Many issues candidates encounter can be resolved with these standard troubleshooting steps. If you're experiencing technical difficulties during your interview or assessment process, try these solutions in the recommended order.
1. Update Your Browser
Using the latest browser version ensures compatibility and security. Follow these links to update your browser:
2. Try a Different Browser
Some issues stem from specific browser-device combinations. Copy your interview link into a different browser to quickly resolve many problems:
- Recommended for most devices: Google Chrome
- Recommended for iPhone/iPad: Safari (pre-installed)
- Alternative option: Microsoft Edge
3. Clear Your Browser's Cache and Cookies
Stored browser data can interfere with web applications. Clearing this data can improve performance and resolve display issues:
4. Update Your Device's Operating System
Outdated operating systems can cause compatibility issues. Ensure your device has the latest updates:
5. Restart Your Network Connection
Connection issues often resolve with a simple network reset:
-
WiFi router reset:
- Unplug your router from the power source
- Wait 30 seconds
- Plug it back in and allow 2-3 minutes to fully reconnect
-
Device connection reset:
- Toggle WiFi off on your device
- Wait 10 seconds
- Turn WiFi back on and reconnect
6. Restart Your Device
Devices running continuously for extended periods may experience reduced performance:
- Save any important work
- Close all applications
- Perform a complete restart of your device
- Return to your interview or assessment after the restart
7. Try a Different Device
Some issues are device-specific. If available, try using an alternative:
- Computers typically offer faster connection speeds than mobile devices
- Different devices may have better compatibility with the interview platform
- Try switching between a computer and mobile device or between different computers
8. Check Camera and Microphone Permissions
For interview functionality, ensure your browser has permission to access your camera and microphone:
-
Verify browser settings:
- Visit your browser's site settings or permissions section
- Ensure camera and microphone access is enabled for the interview platform
-
Check device settings:
- Access your device's privacy or permissions settings
- Verify camera and microphone are enabled at the system level
-
For Live interviews:
- If you see your initials instead of your video feed, your camera may be OFF
- Click the "Start Video" icon in the lower control panel to enable your camera
Still Having Issues?
If you've tried these steps and continue to experience problems, please contact support with:
- The specific issue you're encountering
- Which troubleshooting steps you've already tried
- Your device model and operating system
- The browser you're using (name and version)