Troubleshooting Your Virtual Job Tryout (VJT) Assessment

If you're experiencing technical difficulties with your Virtual Job Tryout assessment, follow these troubleshooting steps in the recommended order to resolve common issues quickly.

Quick Solution: Try a Different Device

Before diving into detailed troubleshooting, the simplest solution is often to switch devices:

• If you're on a computer, try using a smartphone or tablet
• If you're on a mobile device, try using a computer
• Many technical issues resolve immediately when accessing the assessment from a different device

Step-by-Step Troubleshooting

If changing devices isn't possible or didn't resolve your issue, follow these steps:

1. Restart Your Device

A simple restart can clear temporary issues:

1. Save any important work in other applications
2. Close all browser windows
3. Fully restart your device (not just sleep mode)
4. Reopen your browser and access your VJT assessment again

2. Clear Browser Cache and Temporary Files

Stored browser data can sometimes interfere with web applications:

⚠️ CAUTION: Clearing cache on mobile devices may remove saved passwords and other data you want to keep. If you're concerned about losing saved information on your mobile device, skip this step.

Instructions by browser:

• Google Chrome

  • Visit Google's help article on clearing cache & cookies
  • Focus on clearing only "Cached images and files"

• Mozilla Firefox

  • Follow Mozilla's guide on clearing the Firefox cache
  • Select only "Cache" when prompted

• Safari

  • Use Apple's instructions for clearing browsing history in Safari
  • In advanced options, select only "Cache"

• Microsoft Edge

  • Follow Microsoft's guide on viewing and deleting browser history
  • Select only "Cached images and files"

3. Try a Different Browser

Different browsers handle web content differently. If you're still experiencing issues:

1. Install one of these supported browsers (if not already installed):

   • Google Chrome (recommended for best compatibility)
   • Mozilla Firefox
   • Safari (pre-installed on Apple devices)
   • Microsoft Edge (pre-installed on Windows 10/11)

2. Copy your assessment link from your current browser

3. Paste it into the new browser's address bar

4. Log in and attempt your assessment again

Still Having Issues?

If you've tried all these steps and continue to experience problems:

1. Take screenshots or notes about the specific error messages you're seeing
2. Note which device, operating system, and browser you're using
3. Reach out to our support team via our web form

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