What Causes This Error?
The "Unknown Error" message typically appears due to connection issues during your Hirevue interview. This error is usually temporary and can be resolved using the following troubleshooting steps.
Troubleshooting Steps
Try these solutions in order, checking after each step if the error is resolved:
Quick Fixes
-
Refresh the page
- Click the refresh button in your browser or press F5 (Windows) or Command+R (Mac)
-
Clear your browser cache and cookies
- In Chrome: Settings → Privacy and security → Clear browsing data
- In Firefox: Settings → Privacy & Security → Cookies and Site Data → Clear Data
- In Safari: Preferences → Privacy → Manage Website Data → Remove All
- In Edge: Settings → Privacy, search, and services → Clear browsing data
Browser Solutions
-
Try a different browser
- If using Chrome, switch to Firefox, Safari, or Edge
- Make sure you're using the latest version of any browser
-
Use incognito/private browsing mode
- Chrome: Click ⋮ (menu) → New incognito window
- Firefox: Click ≡ (menu) → New private window
- Safari: Click File → New private window
- Edge: Click ⋯ (menu) → New InPrivate window
Connection Solutions
-
Restart your WiFi router
- Unplug your router from the power source
- Wait for at least 20 seconds
- Plug it back in and wait for it to fully reconnect (2-3 minutes)
-
Disconnect from VPN
- If you're using a Virtual Private Network, try disconnecting temporarily
-
Try a different network connection
- Switch from WiFi to a mobile hotspot
- Try a different WiFi network if available
Device Solution
-
Restart your device completely
- Close all applications
- Restart your computer or mobile device
- Reopen your browser and return to the interview
Still Experiencing Issues?
If you've tried all these steps and continue to encounter the error:
- Run a connection test here and note the results
- Contact our support team with the following information:
- Device you're using (make, model, operating system)
- Browser you're using (name and version)
- Type of connection (WiFi, mobile data, etc.)
- Results from your connection test