If you are having difficulty seeing yourself, hearing yourself, and/or seeing errors uploading your responses while participating in an interview/assessment from your mobile device, please refer to the below troubleshooting steps for your camera and microphone issues on your mobile device.
One of the first steps is to ensure that another application is not utilizing the microphone or camera. You can easily do this by exciting out of your open applications first. Then go ahead and open the interview/assessment back up.
Connect to Wi-Fi
Some mobile network providers limit the amount of content that can be uploaded via their mobile networks. If you are having trouble uploading videos to your mobile network, try connecting to a Wi-Fi network, and then resubmit your interview.
Please Note: To obtain more information on uploading content on your mobile network, contact your mobile network provider.
Enable Camera and Microphone
Take the following steps to make sure the camera and microphone are enabled for the browser that you are using to connect to the interview.
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Android
- On your mobile device, navigate to 'Settings' > 'Apps'.
- Locate the browser that you are using to connect to the interview (Chrome or other device browser application).
- In the Permissions setting, switch the camera and microphone setting to 'ON'.
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Apple
- On your mobile device, navigate to 'Settings' and scroll down to locate the browser you are using.
- Open the Safari settings.
- Starting with ‘Camera’, check that the access is set to ‘Allow'. Then do the same for 'Microphone'.
- Return to the Safari settings and under 'Request Desktop Website' is turned 'OFF'.
If you've completed recording your responses and while reviewing your responses, you notice that the audio or video is not available, please reach out to your recruiter for a reset. You can review this article for more information: Requesting a Retake or Reset on Your Interview/Assessment.