While you should be able to complete the interview on your mobile device or computer, sometimes different browser settings can cause an issue with progressing through the interview. Some candidates report being unable to select 'Next' to continue progressing through the interview or assessment.
Common solution: Adjust your zoom level
- Set browser zoom to 90% or lower
- This fixes most navigation issues where the "Next" button is unresponsive
- Different devices may require different zoom percentages
Check your screen resolution
- HireVue requires a minimum 1024 x 768 resolution
- Lower resolutions cause display problems with:
- Navigation buttons
- Tables and text
- Assessment elements
Making these simple adjustments should allow you to progress through your interview without being stuck on any screens.