You should be able to complete the interview on your mobile device or computer. If you
're receiving an error asking you to use a larger device, this can typically be resolved by adjusting your zoom setting to 90% or lower (depending on the device).
Quick solutions
-
Adjust your zoom setting to 90% or lower
- This resolves most "use larger device" errors
- Different devices may require different zoom levels
-
Check your screen resolution
- HireVue requires minimum 1024 x 768 resolution
- Lower resolutions may cause display problems with:
- Tables
- Text
- Other assessment elements
If you aren't sure how to adjust your screen resolution, I recommend using the walkthrough below that corresponds to the device you're using: